Kolbie Ioi

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Verified Reviewer

Wrong item received

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Ridiculous overcharging for shipping and handling, wrong, cheaper item sent and they won't fix the problem. Rating zero stars, stay away.
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Loss:
$15
Pros:
  • Looks good
Cons:
  • Deceptive practices

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this ripoff company

Anonymous
map-marker Los Angeles, California

Lost items

Items delivered to the wrong address on December 4th. I called Fedex and they said they delivered on December 4th they told me to cal the shipping department but I dont have information on them
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Anonymous
map-marker Adams, Massachusetts

It’s crap

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A bracelet that is falling apart when it arrived in the mail. Pieces of inlay were falling out of the bracelet.
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User's recommendation: Just don’t buy jewelry at this site.

Marquarius w

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Verified Reviewer

My iPhone 10 came up missing since I've been out of jail

Who do i see now that their saying my iPhone 10 is missing played?? I like the money for my new phone please
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Preferred solution: Full refund

User's recommendation: I would like for their Police Department to pay me for my iPhone 10

Durran D
map-marker Salt Lake City, Utah

Can not login with my email address

P I went to their website and temperature log into my account I was told that my password and stuff did not match then I tried to set up a new account and said that my email is already registered account so when I try to sign in it says my email is not so I don't know what's going on but I'm not being able to login to my account at the same email address I've been using for over 6 months
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Aamiyah Vmc

Disapointed

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I wish I had seen this PC website before making a purchase with PropertyRoom.

I won an auction for a cornet, brass instrument. The photos of the instrument were deceptive, in my opinion, because they failed to show more than 20 dents in the horn.

Four of the dent are serious, with 1/3 to 1/2 of the brass tubing crushed. There are three one-inch holes in the bottom of the instrument case where the luggage feet would have been. In the fourth corner of the case, there is a three-inch dent and cracking. The horn and the case have a putrid smell.

The stink is so bad, I had to put the instrument and the case outside the house.

An estimate of the repairs from a local, reputable music shop: $50 per dent or $1,000, $120 for an instrument cleaning. The case is not worth repairing or cleaning. The cost of the repairs are close to what a brand-new horn would cost. Since I believe the auction photos are created to disguise and conceal serious faults.

Because I believe the PropertyRoom photos in my auction are deceptive, and I consider the website as untrustworthy. PropertyRoom

faults, I consider PropertyRoom to be untrustworthy.

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Cons:
  • Untrustworthy and misleading photos

Preferred solution: Apology

User's recommendation: Avoid PropertyRoom Website

Anonymous
map-marker Apple Valley, California

Disappointed in Property Room

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In the Bike category they sometimes list multiple bikes in one auction. In our case we won 6 bikes. Property Room so mishandled those bikes that when we came to pick up there was new extensive damage to the frames, huge dents, scratches which were not there in the photos. When we complained, their response was, "well, you can get your money back." To me this is bait and switch because they feature one thing and give you something else.
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User's recommendation: Don't go there.

BEVERLY F Hkt

Need help getting in my account

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please help me get into my property room account. I have changed my email address and password several times trying to open my account. The original email address was fyegirls2@***.com but I can't remember the password. I am a veteran member and love everything I have purchased from property room please help me. My cell number is 814-952-**** call or text
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Preferred solution: help get me back on your site

Churchill O

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Verified Reviewer

Payment Errors

Sir, I need to know were do we have the payment errors, pls can you contact me with my phone number 781 521 **** thanks Churchill Ogbudike
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Pros:
  • Products

Preferred solution: Let the company propose a solution

jack K Con

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Verified Reviewer

My bank was charge 39.00$ and i did not buy anything for that

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39.00 dollars was taken out of my bank account and i did not buy anything for cost
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Preferred solution: bank account

User's recommendation: they have been very good

John F Tsa

PLEASE HELP

I've never done a bid thing before and ended up purchasing a " locked" phone. It is worthless. Why would you sell a worthless phone? Would like to return it PLEASE, SUPER PLEASE! I'll still buy a phone but one that works. Please let me return it. My email is jfcreekside73@***.com. Until now I didn't even know what a locked phone was. Not untill I received it.
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Loss:
$150

Preferred solution: Exchange or credit$59

1 comment
Guest

Something happened to me. The worst part was that it was marked as stolen and I was looked at as iff I stole it when trying to connect it.

Michael L Ebc

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Verified Reviewer

Auction Clock

What is going on with your auction clock countdown? At least five times I saw it back up another minute when it ran down to the very last seconds of the auction.

This thing is rigged! I am pissed!

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Preferred solution: Fix the damn clock. When it ticks down to zero it should be done not add more minutes.

User's recommendation: Clock is rigged

1 comment
Guest

The extending autoclock is deliberate, not a mistake, and they explain it in their help section. It's done to prevent sniping and to give all customers a fair chance at getting the item they want.

(If you're used to the way eBay does it, this format will seem weird but PropertyRoom is actually the way real auctions function.

The auctioneer says as the auction is closing, "Going once, going twice..." to give people a final opportunity to submit another bid. If someone submits a new bid,, the auction continues until you get to a new max bid; it doesn't just end because someone put up a bid at the last second.) https://help.propertyroom.com/support/solutions/articles/440********-auto-bid-extend

David J Guj

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Verified Reviewer

Misleading & false product information

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Product listed as 1878 Carson Morgan Silver Dollar GSA COA, starting bid was 44.00 or higher. Won the item for 44.00. Upon receipt of the item there was no Silver Dollar. Contacted property room and the listing comp., & was told there was no silver dollar just the paper certificate. They said, had there been a dollar there would have been a picture of the dollar. The morgan Dollar GSA COA are available many places at about 4.00 each, plus when listed on other sites it clearly states NO COIN. The listing co., MBarrr Antiques, ethics are questionable, & should be taken off the internet sales system.
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Loss:
$15
Cons:
  • Fraud & excessive shipping charges

Preferred solution: Company must change standards to rquire full disclosure of all items be sold, BUYER BE WARE, is not good

User's recommendation: BUYER BE WARE, question what you are buying.

E-commerce Talks

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Mar 7, 2022

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David Afremov
David Afremov

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Jonathan S Dee

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Verified Reviewer

Payment change

I'm locked out of my account Jonathan Smith 404 510 **** Old email jmannysmith@***.com New email manny.smith71@***.com I changed my payment info trying to pay for my winning bid I also have PayPal linked to my account
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Preferred solution: Make payment

Anonymous
map-marker New York, New York

Racket.

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This website is nothing but a racket, at least for the NYC auction cars they sell here. The same four or five people bid on the cars over and over again with out of state credit cards and they basically have a monopoly on what is sold here.

Propertyroom/NYC DCAS/NYPD does NOTHING about it because this group of people basically clean up NYC’s mess of retired fleet cars. They get preferential treatment when they visit the lot where the cars are, as the staff allow them to pile the cars they bought outside the lot area so they can make runs back and forth after business hours to pick them up, which is against lot policy. On top of this, I have observed many of the vehicles being sold on this website as being relisted several times after they have been won. It’s a regular occurrence on this website.

I believe it has something to do with an email sent out by Melanie Webster, a propertyroom employee. The email states something along the lines of PropertyRoom trying to reach out to your bank to get your payment info but the bank will not release the info unless the buyer is present. Then the email states something about making a three way call with the bank and propertyroom to verify everything. When this is all going on, you are locked out of your account.

I have never had issues with my methods of payments anywhere else except here. Furthermore, this has happened to several other people that I know who are occasional purchasers from this website. It doesn’t happen 100% of the time when something is purchased with that payment method either. Its random.

Strange, right? Everyone receives the same copy-and-paste email from “Fraud Specialist” Melanie Webster. I think people get disgusted or lose interest when this happens to them as getting a hold of her or anyone at PropertyRoom is extremely difficult and the length of time needed to resolve this is long. I think PropertyRoom is doing this on purpose as they only want the aforementioned select few people buying cars from here.

To top it all off, NYDCAS/NYPD Fleet Services literally TEARS THESE CARS APART when they auction them. It is one hundred percent done on purpose. They pull fuses that are necessary for the car to run, damage big-ticket body parts, cut wires, and literally rip stuff off like complete animals. They really obliterate many of these cars and I’m certain its intentional.

I visit the area where NYC keeps these cars before they are put to pasture. The cars are in mint condition and then when the very same cars end up on propertyroom they are DESTROYED. It’s a real shame because there are many people who are looking for good, dependable, and cheap used cars. Then our lovely local politicians love to cry about how the poor have it bad and how the rich are running and ruining America, meanwhile things like this are happening right under their nose that make it harder for low income people to get a good car at below market value.

It is IMPOSSIBLE that every single car listed here had an accident that involved the quarter panels. If you look at the cars they all have the same damage there, as if they bang them against a truck or guardrail or something. These guys who decomission these cars aren’t stupid. They know the quarter panels are are the most expensive body panel to repair.

They don’t want these cars going back on the road. The reasoning can be up for debate but I don’t think they want anyone driving around in cars that remotely resemble police or official cars, even though these models are widely available for purchase elsewhere. To top it all off, the old lot that had stored the cars to be listed on propertyroom was caught keeping the nicest ones for themselves, which I believe led to the termination of their contract with the city. The same thing is happening at this one.

There are cars in there that never get listed that just disappear.

I’ve been observing all of this now for a couple of years. Stay far and away.

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Reason of review:
Bad quality
Linda W Ydq

Need to talk to a person who can help

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he is trying to get ahold to a person can't get ahold to a person please call me back whenever to Williams concerning 2 idemsI ordered email Williams Ljnda at gmail.com I can't find my order and I can get a person on the phone. Sad
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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

About

Summary

PropertyRoom.com was lunched in 1999 by former police officers. The company's services combine expertise in law enforcement procedure, inventory tracking, logistics, merchandising, marketing and customer service to provide an effective auction solution for law enforcement and municipal surplus agencies. With distribution and service centers nationwide, PropertyRoom.com specializes in the auction of stolen, seized, found and surplus goods and vehicles. All the items undergo testing, cleaning, evaluation and appraisal prior to photographing and listing on the internet. The company services over 1,500 law enforcement and other public agencies, as well as with local and state governments nationwide. Besides buying things, customers are also offered free public registry for lost/stolen items that allows rightful owners to recover property at no cost.

Propertyroom reviews and complaints

Propertyroom is ranked 524 out of 3768 in E-commerce category

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